Refund policy

Return and Refund Policy

Last Updated: July 22, 2026

We offer a 45-day return policy from the date of delivery. Please review the following terms carefully before requesting a return.

Return Eligibility

Accepted Returns

For returns that are not related to a product defect, damaged item, or incorrect item, the product must:

Be unused and in its original packaging, with all tags and labels intact.
Include proof of purchase, such as the order number or receipt.

Non-Returnable Items

The following items are generally not eligible for return:

Opened consumables, including oils and perfumes.
Custom or personalized products.
Sale items, gift cards, and final-clearance items.

These exclusions do not apply where an item is confirmed to be defective, damaged, or incorrect, or where otherwise required by applicable law.

How to Return

Step 1: Contact Us

Your order number.
The reason for the return.
Photos or videos if the item is defective, damaged, or incorrect.

Step 2: Return Approval

If your return is approved, we will provide return instructions and the official return address:

Aromadd Returns
503, Building 1, No. 98, Pingxin North Road
Shanggumu Community, Pinghu Street
Longgang District, Shenzhen
Guangdong, China

Do not return an item before receiving return approval and instructions from us.

Return Shipping

Customer-requested returns: If the return is due to a change of mind, personal preference, ordering the wrong item, or another reason not caused by a product issue, the customer is responsible for return shipping costs.
Verified product quality issues: If the item has a confirmed product defect within the 45-day return period, Aromadd will provide a prepaid return label and cover the return shipping cost.
Damaged or incorrect items: If the item arrives damaged or is different from what was ordered, report the issue within 3 days of delivery. Once confirmed, Aromadd will provide a prepaid return label and cover the return shipping cost.

Important Return Notes

Mark international return packages as “Returned Goods” where appropriate to help avoid unnecessary import charges.
Use a tracked shipping method unless Aromadd provides a prepaid return label.
Returns sent without tracking may not be eligible for a refund if the package cannot be confirmed as delivered.

Refund Process

Processing time: Approved refunds are issued within 5 business days after we receive and inspect the returned item.
Refund method: Refunds are issued to the original payment method.
Bank processing: Your bank or payment provider may require an additional 3–5 business days to process the refund.
Denied returns: Items that do not meet the return eligibility requirements may be sent back to the customer at the customer’s expense.

Product Quality Issues

If you believe your item has a product quality defect, contact us within the 45-day return period and provide photos or videos showing the issue.

Once the issue is confirmed, we will provide a prepaid return label and offer:

A priority replacement, if available; or
A full refund if a replacement is unavailable.

Damaged or Incorrect Items

Items that arrive damaged or are different from what was ordered must be reported within 3 days of delivery.

Please provide your order number and clear photos or videos of the item and packaging. Once confirmed, we will provide a prepaid return label and offer:

A priority replacement, if available; or
A full refund if a replacement is unavailable.

EU/UK Customers

EU and UK customers may have additional statutory consumer rights under applicable law.

Eligible customers may have the right to cancel an order within 14 days of delivery. These statutory rights are not limited by this policy.

Return shipping costs and customs duties may be the customer’s responsibility where permitted by applicable law, except for verified defective, damaged, or incorrect items.

Contact Information

Service Hours: Monday–Friday, 6:00 PM–3:00 AM PDT
Email: service@aromadd.com
Phone: +86 15012589570