Shipping policy
Shipping Policy
Last Updated: July 28, 2026
Thank you for choosing aromadd.com. Please review the following policy to understand our shipping procedures and your rights.
Order Processing Time
- All orders are processed within 1–3 business days after order confirmation and payment (weekends and holidays excluded).
- Warehouse hours: Monday to Friday, 9:00 AM–5:00 PM (local time). Delays due to inventory shortages or holidays will be communicated via email.
Shipping Costs & Delivery Timeline
| Country | Order Value | Shipping Cost | Carrier | Estimated Total Delivery Time (Processing + Transit) |
|---|---|---|---|---|
| United States | ≥ $99.99 | Free Shipping | USPS / Amazon Shipping / FedEx | 5–10 business days |
| United States | < $99.99 | $9.99 | USPS / Amazon Shipping / FedEx | 5–10 business days |
| Canada | ≥ $300 | Free Shipping | UPS | 5–10 days |
| Canada | < $300 | $29.90 | UPS | 5–10 days |
| United Arab Emirates | Any order value | Calculated at checkout | Shown at checkout | Shown at checkout |
| Australia | Any order value | Calculated at checkout | Shown at checkout | Shown at checkout |
Notes:
- Excluded U.S. regions and addresses: Colorado, Alaska, Hawaii, Puerto Rico, Guam, P.O. Boxes, and APO/FPO/DPO addresses.
- Remote areas may experience an additional 1–3 day delay.
- Shipping availability, costs, carriers, and delivery estimates shown at checkout will apply to the order.
Tracking Information
- A tracking number will be emailed once your order is shipped. Tracking details typically activate within 24 hours and may take 48–72 hours to update during holidays or promotions.
- If tracking remains unavailable after 72 hours, contact service@aromadd.com for assistance within 48 business hours.
Delays & Exceptions
- International Risks: Delays may occur due to customs inspections or force majeure. Contact us if the tracking status remains unchanged for more than 10 days beyond the estimated timeline.
- Failed Delivery: If a package is returned due to an incorrect address or refusal, we will notify you via email to discuss reshipment or a refund.
Order Cancellations & Modifications
- Cancellation Window: Orders can be canceled for a full refund before shipment by emailing service@aromadd.com. Approved cancellation refunds are processed within 3–5 business days.
- Shipped Orders: Cancellations are unavailable once an order has shipped, but you may refuse delivery and initiate a return in accordance with our Return and Refund Policy.
Customs & Import Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the customer’s responsibility and are outside our control. Please contact your local customs office for more information about applicable customs fees, duties, and taxes.
Contact Us
Service Hours: Mon–Fri, 6 PM–3 AM PDT
Email: service@aromadd.com