Shipping Policy

Thank you for choosing aromadd.com. Please review the following policy to understand our shipping procedures and your rights.
Order Processing Time
  • All orders are processed within 1-3 business days after payment confirmation (weekends and holidays excluded).
  • Warehouse hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Delays due to inventory shortages or holidays will be communicated via email.
Shipping Costs & Delivery Timeline
Country Order Value Shipping Cost Carrier Estimated Total Delivery Time (Processing + Transit)
United States & Canada ≥$100 Free Shipping FedEx/HDL 5-10 business days
＜$100 $20 FedEx/HDL 5-10 business days
  • Notes:
  1. Excluded Regions: Colorado, Alaska, Hawaii, Puerto Rico, Guam, P.O. Boxes.
  2. Remote areas may experience 1-3 day delays.
Tracking Information
  • A tracking number will be emailed once your order is shipped. Tracking details typically activate within 24 hours (may extend to 48 hours during holidays or promotions).
  • If tracking remains unavailable after 72 hours, contact service@aromadd.com for assistance within 48 business hours.
Delays & Exceptions
  • International Risks: Delays may occur due to customs inspections, or force majeure. Contact us if the tracking status remains unchanged for 10 days beyond the estimated timeline.
  • Failed Delivery: If a package is returned due to incorrect address or refusal, we will notify you via email to reship or refund.
Order Cancellations & Modifications
  • Cancellation Window: Orders can be canceled for a full refund (processed within 3-5 business days) before shipment by emailing service@aromadd.com.
  • Shipped Orders: Cancellations are unavailable, but you may refuse delivery and initiate a return (see Return Policy).
Customs & Import Taxes

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Contact Us

Service Hours: Mon-Fri, 6 PM - 3 AM PDT

Email: service@aromadd.com

Phone: +86 18819066167